Refund policy

OUR GOAL

Our goal is to provide you with deliciously roasted coffee.  If you have any issues with your order, please call us within 30 days of the date you placed your order to initiate the process of getting you a new order of coffee.

RETURN POLICY

Retail orders and Standard Wholesale orders are generally shipped within 1 or 2 business days after your order is submitted. Time-in-transit can take an additional 1 - 4 business days depending on your location.

We recommend ordering small bags to try out a coffee before ordering large quantities.

Orders are produced Monday through Friday during normal business hours.

We guarantee 100% satisfaction with our coffee. If your coffee order arrives and it’s not correct, please email us ASAP at roasting@thewickedbean.com with a photo of what you received (479) 224-8366 so we can replace it with the correct coffee. Unfortunately, due to the nature of some items, perishable goods (like coffee beans) cannot be returned. 

You can always contact us with any return questions at roasting@thewickedbean.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the product is defective or damaged, or if you received the wrong item so that we can correct this for you.

If you purchased our coffee or merchandise through a retailer, please check that retailer's return policy. Most retailers honor returns and exchanges.